DEFINITIONS
“ECTA” – refers to the Electronic Communications and Transactions Act 25 of 2002
“A2Z” – refers to the A2Z Tech Solutions (Pty)Ltd, a private limited company duly registered in South Africa with registration number 2020/522786/07.
“PAIA” refers to the Promotion of Access to Information Act no 2 of 2000.
“Personal Information” – defined in accordance with section 1 of the POPI Act.
“POPI Act” – refers to the Protection of Personal Information Act 4 of 2013 as amended
“User” – refers to the person using the website
“Website” – refers to the site www.a2ztech.co.za
PRIVACY POLICY
This Privacy Policy is aligned with the requirements set out in the POPI Act, which requires us to protect the integrity and confidentiality of the information that has come into our possession therefore we endeavour to provide technical and organisational measures to ensure this. Furthermore, A2Z undertakes to comply with the provisions of PAIA (see PAIA document). While we endeavour to protect the integrity and confidentiality of the information, A2Z shall not be held liable in the event that private information is stolen, hacked or otherwise obtained due to circumstances beyond the control of A2Z .
PURPOSE OF A PRIVACY POLICY
The purpose of the privacy policy is to inform the user of the personal information that may be gathered, how the information may be used and the protection utilised.
PERSONAL INFORMATION COLLECTED
A2Z collects general personal information that is used to carry out services, this includes the personal information of Individual and Corporate customers, Designated Marketers and Non-Designated Marketers. The user’s personal information is primarily obtained through online forms available on the website, email communications, hard copy forms that are submitted to A2Z and on occasion telephonically under specific circumstances with express consent from the user. In instances where Corporate clients require services, the Corporate client representative provide personnel information. It is the responsibility of the Corporate client to ensure that it has the necessary consent to share such information. Furthermore, A2Z may collect personal information using the following methods.
COOKIES
Cookies may be saved to the user’s devices. This improves the users experience of the website. (see Cookie Policy).
WEB TRAFFIC STATISTICS
This is information that is collected without notification to the user. The web traffic process individually identifies information collected. This may include the IP and host address information of the user. The information obtained is used for general web traffic statistics and reports. The information obtained is not used to monitor, track or report on the usage of the user unless the user is suspected of illegal or unauthorised usage of any component the A2Z infrastructure.
USE OF PERSONAL INFORMATION
The personal information shall be used only by A2Z and its employees in the process of delivering its organisational purpose and services save for when the personal information is shared with a third party to fulfil a A2Z obligation or service.
As part of benefits of a A2Z customer, A2Z may be required to provide third party service providers with member personal information such as name, customer number and contact details. The personal information that is shared with a third-party service provider will be limited to the information that is required to ensure the A2Z member is able to enjoy the benefit they are entitled to or for statistical and historical purposes. Sharing information with a third-party service provider outside the scope provided is prohibited.
A2Z shall not sell, rent nor provide the user’s personal information to an unauthorised entity or to third parties for their independent use without the user’s consent. A2Z will release the user’s personal information to a party if it believes that A2Z is required by law or by a court or statutory body to do so. Furthermore, A2Z will also disclose the user’s personal information if A2Z believes that it is necessary to prevent or lessen any unlawful or harmful actions and to protect and defend legitimate business interests, rights, or property of A2Z .
PURPOSE FOR COLLECTING PERSONAL INFORMATION
A2Z collects personal information for the following purposes:
- To provide the user with the services offered and requested.
- To understand the user’s specific needs and requirements and in order to improve the A2Z member benefit, service, and value offering.
- To provide the user with A2Z communications in relation to the services that are rendered and to keep the user informed of governance related updates.
- To provide the user with A2Z related marketing material as a result of the user’s interaction and use ofA2Z services.
- For statistical, historical and/or reporting purposes.
- To ensure payment to suppliers for services procured.
- For public health and safety purposes.
A2Z shall ask for the user’s permission in the event that the user’s personal information is used for any purpose that is not mentioned above or unrelated to the operations/services of A2Z and its use in theordinary course of business.
CORRECTION OF PERSONAL INFORMATION
It is your responsibility to ensure that the personal information provided to website is true, correct, and accurate at all times. You may update and correct your personal information at any time either yourself via your online A2Z profile, via email communications to A2Z (for Customers, kindly send an email toinfo@a2ztech.co.za), telephonically by calling either the customer department or applicable A2Z representative in relation to the services being used or rendered to you or through completing and sending Form 2 (Annexure B) in terms of POPI Act to the Information Officer at A2Z on info@a2ztech.co.za . A2Z does not vet or check the information provided to it, and thus will not be held responsible for any incorrect or outdated information it may and which may be used to provide you with relevant and important communications.
If you would like your Personal Information to be deleted by A2Z , kindly also use Form 2 (Annexure B) andsend same to Information Officer at A2Z on info@a2ztech.co.za. Deleting your Personal Information may impact the services being used, offered or access thereto.
PROTECTION OF PERSONAL INFORMATION
All personal information collected by A2Z obtains from the user is kept secure and confidential to the best extent possible. This includes security protection of the physical devices storing the information and computer-based protection in the form of passwords, encryptions, signed certificates and other means. Access to this personal information is only by authorised personnel of A2Z and technicians of its hosting provider. A2Z may extend this access with due regard for the safety of and ensuring the integrity and confidentiality of the personal information.
A2Z conducts regular security testing of its servers and ensures that its employees are trained around protection of personal information. Further, all A2Z employees, contractors and outsourced IT technicians utilize a system where users are given an access number, username, password and/or personal identification number as a security measure.
When you use the services or facilities provided by A2Z , you may be given an access number, username, password and or personal identification number (“PIN”). As a user, you must always keep this access information secret and ensure that you do not disclose it to anyone. A2Z shall not be held responsible for personal information that was accessed as result of the user providing someone with their A2Z profile username and password.
A2Z will provide the user with the records of their personal information at their request. As part of a security measure, the information requested will only be sent to the user’s email on file.
In the event a user objects to their personal information being processed by A2Z, the user is required to complete Form 1 (Annexure A) in terms of the POPI Act and send the completed Form 1 to A2Z ’sInformation Officer on info@a2ztech.co.za . Objecting to the processing of the personal information may result in services being stopped, access or implementation issues and/or other service inefficiencies and communications.
Personal information of the user is stored on site and in the cloud with access only granted to authorised A2Z personnel. The personal information will only be retained for so long as necessary to carry out its function, services required and/or for historical and statistical use by A2Z . Personal information that is no longer required for purposes of rendering services shall be destroyed and A2Z undertakes to ensure that personal information shall not be stored longer than 5 (FIVE) years unless mandated by law and/or historical record purposes. Customer records, Service Agreements, training attendance records, reports or deliverables provided to Corporate clients in terms of specific scope of work and personal information related there to shall be kept by A2Z indefinitely. The purpose behind this is to ensure a continuous and accurate record of user’s customer, training history and reports/advice provided by A2Z.
The user’s personal information may be stored on servers located outside of South Africa due to the ever-evolving structure of A2Z ’s information management and or IT systems. As a result, A2Z undertakes to ensure that service providers used for such cloud servers and/or services are obliged to comply with the highest standards of data protection to ensure the security of your personal information.
LINKS ON A2Z WEBSITE OR EMAIL COMMUNICATIONS
A2Z is not responsible for the content or the privacy policies of websites of other institutions to which it may link you to – mainly for information purposes and access to documents provided by such institutions. The use of other third-party websites and content is at your sole discretion. This Policy applies solely to information collected by the A2Z.
A2Z is not responsible for any representations or information or warranties or content on any website ofany third party (including websites linked to the A2Z website). A2Z does not exercise control over thirdparties' privacy policies, and you should refer to the privacy policy of any third party to see how suchparty protects your privacy.
PERSONAL INFORMATION HELD BY OR DISCLOSED BY YOU TO THIRD PARTIES
10.1 If you disclose any personal information to a third party, such as one of our business partners or anyone other than A2Z , you must be aware that A2Z does not regulate or control how that third partyuses your personal information. You should always ensure that you read the privacy policy of any third party.
POLICY APPROVAL
The Board has approved this policy on 8th July 2020, and it will be reviewed periodically.
Any person accessing this website (user) is subject to, and agrees to, the terms and conditions set out in this legal notice. If the user does not wish to be bound by these terms and conditions, the user may not access, display, use, download and/or otherwise copy or distribute content obtained on this website.
1. Usage and Copyright
Users may view, copy, download to a local drive, print and distribute the content of this website, or any part thereof only for non-commercial informational or reference purposes.
Users who wish to use content from this site for commercial purposes may only do so with the prior written permission obtained from the web manager at telephone number 0108805372 or e-mail info@a2ztech.co.za Any reproduction and/or copy of the content or portion thereof for commercial purposes must include this copyright notice in its entirety: © A2Z TECH SOLUTIONS (PTY)LTD2018: ALL RIGHTS RESERVED.
All moral and any other rights of A2Z Tech Solutions (A2Z TECH SOLUTIONS (PTY)LTD) or other legal entity in respect of which content is contained on this site not expressly granted are reserved.
2. Intellectual Property Rights
All content, data and trademarks, including, but not limited to, software, technology, databases, know-how, text, graphics, icons, hyperlinks, private information, designs, program, publications, products, processed, or ideas described in this website may be the subject of other rights, including other intellectual property rights, which are the property of or licensed to the A2Z TECH SOLUTIONS (PTY)LTD, or a legal entity, and as such are protected from infringement by South African legislation and international treaties and conventions. Subject to the rights afforded to the user herein, all other rights to all intellectual property on this website are expressly reserved. By accessing data on this website the user is not licensed or authorised.
3. Disclaimer
The information on this website is intended to provide general information on a particular subject or subjects and is not an exhaustive treatment of such subject(s).
It is the sole responsibility of the user to satisfy itself prior to accessing this website that the website will meet the user's individual requirements and be compatible with the user's hardware and/or software. Information, ideas and opinions expressed on this site should not be regarded as professional advice or the official opinion of the A2Z TECH SOLUTIONS (PTY) LTD or any legal entity in respect of which information, ideas and opinions are expressed on this website.Users are encouraged to consult professional advice before taking any course of action related to information, ideas or opinions expressed on this site.
The A2Z TECH SOLUTIONS (PTY) LTD makes no representations or warranties, implied or otherwise, that, among others, the content and technology available from this site are free from errors or omissions, that the service will be 100% uninterrupted and error-free or will meet any particular criteria of performance or quality. This site is provided 'as is'. The A2Z TECH SOLUTIONS(PTY) LTD expressly disclaims all implied warranties, including, without limitation, warranties of merchantability, title, fitness for a particular purpose, non-infringement, compatibility, security, and accuracy. It makes no express or implied representations or warranties regarding the content of the website and that the website has been compiled or supplied to meet the user's individual requirements. Users are encouraged to report any possible errors, malfunctions or offensive material by using the 'feedback' link.
The use of the content of this website is at the user’s own risk. The user assumes full responsibility and risk of loss resulting from the use of the content of this site. The A2Z TECH SOLUTIONS (PTY) LTD or any of the legal entities in respect of which information are contained on this site, or employees of the A2Z TECH SOLUTIONS (PTY) LTD or such entity, will not be liable for any special, indirect, incidental, consequential, or punitive damages or any other damages whatsoever, whether in an action of contract, statute, tort (including, without limitation, negligence), or otherwise, relating to the use of this document or information. If any of the foregoing is not fully enforceable for any reason, the remainder shall nonetheless continue to apply. Subject to sections 43(5) and 43(6) of the Electronic Communications and Transactions Act, 2002 (Act 25of 2002), the A2Z TECH SOLUTIONS (PTY) LTD shall not be liable for any damage, loss or liability of whatsoever nature arising from the use or inability to use this website or the services or content provided from and through this website.
Certain links in the web server lead to resources maintained by third parties over whom theA2Z TECH SOLUTIONS (PTY)LTD has no control. The A2Z TECH SOLUTIONS (PTY) LTD makes no representations or warranties as to the accuracy of, or any other aspect relating to, those resources.
The provisions of Part 2 of Chapter III of the Electronic Communications and Transactions, 2002 is hereby excluded from applying to any electronic communications and data messages that a user sends to the A2Z TECH SOLUTIONS (PTY) LTD via this website. Any communications or data message that a user sends to the A2Z TECH SOLUTIONS(PTY) LTD will be regarded having been received by the A2Z TECH SOLUTIONS(PTY) LTD when receipt is acknowledged in writing. If the user does not receive a response within a reasonable period of time, the user should follow it up with the A2Z TECH SOLUTIONS (PTY) LTD. The A2Z TECH SOLUTIONS (PTY) LTD shall not be liable for any failure to respond.
If a user requires any information from the A2Z TECH SOLUTIONS (PTY)LTD regarding its services or the content of this website, the 'feedback' link could be used.
4. Security
1. Protection
The A2Z TECH SOLUTIONS (PTY) LTD has in place reasonable commercial standards of technology and operational security to protect all information provided by users from loss, misuse, alteration or destruction. All reasonable steps will be taken to secure a user's information. Authorised employees, who are responsible for the maintenance of any sensitive data submitted, are required to maintain the confidentiality of such data. The policy applies to all employees of the A2Z TECH SOLUTIONS (PTY) LTD or public bodies that may receive such information from the A2Z TECH SOLUTIONS (PTY)LTD. It is expressly prohibited for any person, business or entity to gain or attempt to gain unauthorised access to any page on this website, or to deliver or attempt to deliver any unauthorised, damaging or malicious code to this website. If a person delivers or attempts to deliver any unauthorised, damaging or malicious code to this website or attempts to gain unauthorised access to any page on this website, a criminal charge will be laid against that person, and, if the A2Z TECH SOLUTIONS (PTY) LTD or any public body should suffer any damage or loss, civil damages will be claimed.
2. Linkage and Framing
We welcome third-party websites to link to the information that is hosted on these pages.
It is expressly prohibited for any person, business, entity or website to frame any page on this website, including the home page, in any way whatsoever, without prior written approval of the A2Z TECH SOLUTIONS (PTY) LTD.
3. Links to Third-Party Websites
The A2Z TECH SOLUTIONS (PTY) LTD may provide links to other websites only as a convenience. The inclusion of any link does not imply the A2Z TECH SOLUTIONS (PTY)LTD's endorsement of such sites. Linked websites or pages are not subject to the control of the A2Z TECH SOLUTIONS (PTY) LTD. The A2Z TECH SOLUTIONS (PTY)LTD isnot responsible or liable, directly or indirectly, in any way for the content, use, or inability to use or access any linked websites or any links contained in a linked website.
5. Privacy
1. Introduction
The privacy statement applies to the A2Z TECH SOLUTIONS (PTY) LTD and any legal entity, which control, verify or make use of information that may be collected via this site.
A user may visit this site without providing any personal information. A user, however, agrees to the use of such data in accordance with this privacy statement. Please note that this site may contain links to other sites which are not being governed by this privacy statement.
If a user has any questions or concerns regarding this privacy statement or the user’s privacy while using this website, the 'feedback' link could be used.
2. Cookies
The A2Z TECH SOLUTIONS (PTY) LTD may use cookies (small text files stored in a user’s browser) or web beacons (electronic images that allow this website to count users who have accessed a particular page and to access certain cookies) to ensure that the website is well managed and to facilitate improvement of the site. The A2Z TECH SOLUTIONS (PTY) LTD or its service-provider(s) may use cookies to collect aggregate data. The A2Z TECH SOLUTIONS (PTY) LTD may use such devices from time to time to track information on its systems and identify categories of users by items such as IP addresses, domains, browser types and pages visited. The web administrator uses the information to analyse the number of users of different areas of the site and to ensure that this site is serving as a useful and effective information source.
Neither cookies nor web beacons collect personal information such as the user’s name or e-mail address. A user may reject cookies as most browsers permit individuals to decline cookies. Under certain circumstances, users may be denied access to some parts of this website if their browsers are set to decline cookies.
3. Personal Information Use
Personal information is used only for limited purposes e.g. when a user registers with the website to request future communications about A2Z TECH SOLUTIONS (PTY) LTD’s areas of interest. The A2Z TECH SOLUTIONS (PTY) LTD may use this information to create a personal profile to customise its response to further requests or enquiries and to improve the website. When a user chooses to register online for a A2Z TECH SOLUTIONS (PTY) LTD hosted event, the A2Z TECH SOLUTIONS (PTY) LTD will use the information the user submit to respond to the user. In addition, the web administrator may, when necessary, use a user’s information for various site-related tasks. The A2Z TECH SOLUTIONS (PTY)LTD will ensure that any marketing activities comply with applicable law and that it is implemented with procedures to obtain the necessary consent before sending the user’s e-mail containing information about the A2Z TECH SOLUTIONS (PTY) LTD’s services. The user may at any time request that A2Z TECH SOLUTIONS (PTY) LTD discontinues sending such material to the user by using the 'feedback' or 'unsubscribe' link.
4. Disclosure to Third Parties
Although the A2Z TECH SOLUTIONS (PTY) LTD may provide users’ information to service-providers that handle information on its behalf, it will usually not share the information with third parties or other public entities for secondary or unrelated purposes unless otherwise disclosed at the point of collection.
Personal information may be transmitted internationally through the A2Z TECH SOLUTIONS (PTY) LTD or to third parties for the purposes identified above. This will not include transfer to countries without data protection rules similar to those in effect in the user’s country of residence. By providing information to the A2ZTECH SOLUTIONS (PTY) LTD through this website, the user is consenting to such transfers.
Where appropriate, personal information may be disclosed to law enforcement, regulatory or other government agencies, or third parties where necessary or desirable to comply with legal or regulatory obligations or requests or for the purposes identified above.
5. Access to Personal Information
If personal information has been submitted to this website, users who wish to review their personal information may do so by requesting such a review through the 'feedback' link. Users will then be able to access their user profile, correct and update their details, or unsubscribe at any time. Users who have any problem accessing their profiles, or would like to request a copy of their personal information should contact the web administrator using the feedback link. In all cases A2Z TECH SOLUTIONS (PTY) LTD will treat requests to access information or change information in accordance with applicable legal requirements.
6. No agreement
Nothing contained herein creates or is intended to create a contract or agreement between the A2Z TECH SOLUTIONS (PTY)LTD and any user visiting the website.
7. Children's privacy protection
The A2Z TECH SOLUTIONS (PTY) LTD recognises the importance of protecting children's privacy in the interactive online world.
6. Severability
These terms and conditions of use constitute the entire professional or other relationship between the A2Z TECH SOLUTIONS (PTY) LTD and the user of this website. Any failure by the A2Z TECH SOLUTIONS (PTY) LTD to exercise or enforce any right or provision of these terms and conditions of use shall in no way constitute a waiver of such right or provision. If any term or condition of the use of this website is not fully enforceable or valid for any reason, such term(s) or condition(s) shall be severable from the remaining terms and conditions. The remaining terms and conditions shall not be affected by such unenforceability or invalidity and shall remain enforceable and applicable.
7. Updating of these Terms and Conditions
The A2Z TECH SOLUTIONS (PTY) LTD reserves the right to change, modifies, add to or remove from portions or the whole of these terms and conditions of use from time to time. Changes to these terms and conditions of use will take effect upon such changes being posted to this website. It is the user’s obligation to periodically check these terms and conditions of use at this website for changes or updates. The user’s continued use of this website following the posting of changes or updates will be considered notice of the user’s acceptance to abide by and be bound by these terms and conditions of use, including such changes or updates.
8. Information about Website and Owner
The full name and legal status of the website owner is:
A2Z Tech Solutions (A2Z TECH SOLUTIONS (PTY) LTD), as represented by the Chief Executive Officer of the A2Z TECH SOLUTIONS (PTY) LTD.
The website address of this website is: www.a2ztech.co.za | Contact details of website owner:
Tel: +27 0108805372
E-mail: info@a2ztech.co.za
Street address: 45 HomesteadRoad, Syringa Building, The Avenues Office Park, Rivonia, Sandton, 2196
Postal address: 45 Homestead Road, Syringa Building, The Avenues Office Park, Rivonia, Sandton, 2196
REFUND AND RETURNS POLICY
You are always welcome to return or exchange the products purchased at https://www.a2ztech.co.za
You have 30 days to decide if an item is right for you. The items must be returned to A2Z Tech Solutions (Pty) Ltd 45 Homestead Road, Syringa Building, The Avenues Office Park, Rivonia, Sandton in proper condition and in manufacturer’s packaging unless returned as faulty or damaged.
Refund Options
We offer several methods of compensation for a returned item if the product is undamaged and the package is in proper condition:
- Replacement. We will replace the item with another one of better quality, different size, or colour.
- Money refund. We will return the cost of the item you spent to purchase.
- Gift card. We will give a Gift card equal to the cost of the item (or larger) to be used on our site with another purchase.
How to Return a Purchased Item
Fill out your return form correctly with your order number, the product you are returning, the reason for the return, and if you are waiting for a refund or an exchange. If you do not mention your order number, we won’t be able to process your return.
The address for returns is:
A2Z Tech Solutions (Pty)Ltd
45 Homestead Road
Syringa Building
The Avenues Office Park
Rivonia, Sandton
2196
The shipping cost for the returned items is paid by you. We will compensate the shipping charges in case of returning damaged, faulty, or incorrect items.
What Happens Next
We’ll send you an email as soon as we’ve received your return in its original condition and processed your return.
A returned item will be inspected upon arrival:
- If the condition an item has been returned in is inappropriate (e.g. tags have been removed or there are signs of wear) and we’re unable to put it back into stock, we may not be able to accept your return and we may have to send it back to you.
- If the condition of a returned item is appropriate, you will receive compensation within 10 business days depending on the payment method you used for purchasing the returned item.
- If you paid by credit/debit card, we will refund the balance of your credit/debit card.
- If you use a Gift card to purchase the returned item, we will refund the paid money to the balance of the credit/debit card or PayPal account (whatever was used) and will provide you with a new Gift card as, due to our internal rules, any Gift card can’t be used twice or more time.
Returning a Damaged or Faulty Item
We are sorry that you received a damaged or faulty item.
Please return this item to us as soon as possible so that we could process the refund. If you’re unable to return the item, please contact our customer care service https:///www.a2ztech.co.za Please bear in mind that all items are inspected on return.
Returning an Incorrect Item
If one of the items you received isn't what you ordered, please send it back to us, and once inspected, we'll refund you as soon as it's arrived back at our warehouse.
For more information on product-specific return policies, contact our customer care service at info@a2ztech.co.za